Refund policy

At Pillow Slides, your comfort matters to us. We want you to feel confident shopping with us, and we’re committed to making things right if there’s ever an issue with your order.

Order Changes & Modifications

Need to make a change to your order?

Please contact us the same day your order is placed for any modifications, including:

  • address changes
  • sizing updates
  • product changes
  • cancellations

Once orders begin processing, we may not be able to make adjustments.

For assistance, email us at:
Pillowslides@gmail.com

Damaged, Defective, or Incorrect Orders

We offer a 100% satisfaction guarantee if:

  • your item arrives damaged
  • your item is defective
  • we shipped the wrong size or product

Simply contact us with photos of the issue, and we’ll work quickly to make it right with either:

  • a replacement pair
  • a partial refund
  • or a full refund depending on the situation

Our goal is to keep the process simple, stress-free, and supportive.

Comfort Guarantee

We understand that comfort is personal.

That’s why we encourage customers to give their Pillow Slides a fair try over the course of several wears to allow your feet time to adjust to the support and cushioning.

If you’re still unhappy with your purchase after giving them a genuine try, please contact our support team and we’ll do our best to help find a solution.

Returns Eligibility

Our return request window is 30 days from the date your order is delivered.

Pillow Slides 2.0

For approved returns of Pillow Slides 2.0, we will cover the return label cost.

Pillow Slides & Pillow Sandals

Customers are responsible for return shipping costs for approved returns within the 30-day window.

Dreamsteps & Pillow Socks

Due to the nature of these products, returns are only accepted if the item arrives damaged or defective.

Hassle-Free Support

At Pillow Slides, we believe customer support should feel easy, fair, and human.

In many situations, we may offer a partial or full refund without requiring the item to be returned.

Every situation is reviewed individually so we can provide the best possible support for our customers.

Need Help?

Our customer support team is always happy to assist.

Email us anytime at:
Pillowslides@gmail.com